Frequently Asked Questions

How Can I Track My Order?
You will be emailed a shipping confirmation with your tracking information. If you’d like, you can look it up anytime on our site by logging into your account.

Returns & Exchanges
Our goal is to ensure you're 100% satisfied with your experience. If you'd like to return or exchange an item, simply return the item(s) within 60 days and we will issue your refund your exchange. Refunds will be processed in the same form as the original payment type, we cannot refund to different credit cards or accounts. In accordance with health regulations, we can only accept returns on merchandise with all original tags attached.

Please include your packing slip with your return or exchange, and use our automated return process to ensure it is processed quickly and easily. If you have any questions, please contact us.

Return Address:
Designer Intimates
Return and Exchange Department
20144 Plummer Street
Chatsworth, CA 91311

Methods of Payment
Credit Card: You may use MasterCard, Visa, Discover, American Express, Cirrus, or Delta. Credit card authorization for the order total occurs at the time the order is placed. If you have a question about credit card charges relating to your order, please contact us.

PayPal: We accept Paypal payments via our website only. Please note that Paypal payments cannot be combined with other payment methods. If you have a question about PayPal charges relating to your order, please contact us.

Amazon Payments: We also offer Pay by Amazon. Pay by Amazon is the fast, easy and safe way to pay online and on mobile. Use the information already stored in your Amazon account to login and pay conveniently. When you pay with Amazon, you take the protection of Amazon with you. We don’t share your credit card information, and you’re covered by the same buyer protection plan available on 

Shipping Methods & Charges
Standard Shipping: Free standard shipping via USPS First Class Mail or Parcel Select is available on all orders over $35. Standard shipping can take 7-10 days after your order ships. Please keep in mind processing time at our warehouse can take up to 2 business days, not including weekends or holidays. This means your order may take 9-12 days to arrive via our standard shipping option.

Expedited Shipping: We offer 2 Day, and Next Day service via UPS. Orders placed by 2PM Eastern, 11AM Pacific will be shipped out same day if expedited shipping is selected at checkout. If you have any questions about your order or the expedited shipping options, we highly recommend you contact us..

International Shipping: We offer shipping to most countries around the world. If your country is not available at checkout, please contact us for more details. We also will show pricing in many different currencies. These are estimates based upon current exchange rates. Checkout will be in US Dollars.

Sales Tax
CA State Sales Tax: All orders shipped to the State of California will be subject to state sales tax.

What if I have more questions?
Please email or call us at (888) 538-3069.

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